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FAQS

You can return an item within 14 days you receive it, following Barròco Online Return Policy link and order a new item. In order to return the product, visit the area My orders, select the item you want to return, and click Create Etiquette. You will put the etiquette on the original box you received at the delivery. Once we will receive the item, within 15 days from the return, we will send you a bonus equal to your expense.

You don’t need to be registered in order to purchase on the website, but we recommend you to to do it in order to be updated on your order and check your past purchases, edit your delivery and payment preferences, request returns and be updated on offers and receive special discounts.

For all the products on the website is shown the number of pieces available. Barròco proposes usually unique pieces. In the case the product is not available, you can pre-order the product. However, some products can be subject to restrictions due to some special materials to some countries of dispatch.

You can customize your gift at the last stage of the order with a package or ask to include a special message

You can use all the main payment methods (Credit Card, PayPal or Bank Transfer). All the online transactions are protected by cryptography techniques as SSL (Secure Socket Layer), an online protocol for secure data exchange.

In order to ask for information you can write us an email to support@barrocoitalia.com or use our online chat. You can also ask for a phone appointment with our Customer Care

Make sure you are using the correct username and password. If you can’t remember your password, click on “Forgotten Password” on the sign in page, enter the email you used you registered with. We will send you an email with a link that will allow you to create a new password for your account. Shall you have still some problems entering in, please contact our Customer Care at support@barrocoitalia.com.

You can track your order as soon it has been shipped, clicking the link “Order Tracking” on the page “My Orders”. You will be asked to enter the Tracking Number you received in the Order Confirmation email

You can keep track of your favourites and their availability. You can purchase it just clicking “Move to cart”.

You can modify or cancel your order, within 12 hours from the purchase, writing to support@barrocoitalia.com. You will receive a confirmation email confirming the modification or cancellation of the order. However, once an order has been submitted again, the purchase can be canceled or modified again.

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