Here’s how to request a return if you have an account on Barrocoitalia.com.

1. Go to the “My Orders” section
2. Find the order you want to return and click on the products you want to return.
3. Put each item you want to return in its original packaging and inside the box.
4. Prepare your package and wait for the courier.

What to do if you bought in “guest” mode?

Don’t worry, send an email to our Customer Service. They will help you. Contact: [email protected]

Please remember to communicate the Order Code in the subject line.

General Conditions to request a Return

1. Product/s must not be used.
2. The packaging must be returned (dust bags, boxes, labels, cases).
3. The Product/s must be returned within 14 days from the delivery date.
4. Customized items (made to measure, with embroidered figures, with alterations of any kind required at the time of purchase) cannot be returned.

Specific Conditions

Footwear
Please do not damage the sole of the shoe during the test and pay attention to any impacts that could damage the product.

Underwear
Underwear must be tried on over your undergarment. We do not accept any returns of items that have been worn or show signs of use.

Swimwear
Swimwear must be returned with protective hygienic labels and, where applicable, in closed packaging.

Clothing
The “anti-theft” labels must not have been removed from the garment.

Terms and Conditions

Here below are outlined the terms and conditions at which Barroco srl  offers to its Users the access to its available services on the web site https://barrocoitalia.com.

1.    Definitions

To allow a full understanding and acceptance of these terms and conditions, the following terms shall have the meanings as indicated below and it should be stated that the same  meaning refers both to singular and plural uses:

Holder: Barroco srl, with registered office in Via Barbavara, 9 Milano (MI) | CAP 20144, VAT No. 09900070963, REA: MI – 2120451, share capital 10000€ (fully paid), e-mail address [email protected], PEC address [email protected];

Application: the web site https://barrocoitalia.com, managed by the Holder, who offers to market a direct link to artisans, allowing to buy from them handcraft pieces;

Products: the products and/or the services offered through the Application;

User: the person accessing the Application, regardless of the legal nature and objective pursued, interested in the Products offered through the Application;

Consumer: any natural person who acts for purposes other than the entrepreneurial, business, handicrafts or professional activity performed;

Conditions: the present agreement which regulates the relationship between the Holder and the Users and the selling of the Products displayed in the Application.

2.    Negotiation, signing and applicability of the Conditions

The Products’ purchase contract is concluded by correctly filling out and by submitting the order form. The form shows the data relative to the ordering party and the order, the price of the Products purchased, the shipping expenses and any other additional charges, the manner and terms of payment, the address where the Products will be delivered, the delivery term. The form also indicates the Purchaser’s right to withdrawal and the consent for the processing of personal data.

When the Holder receives an order from the User, the Holder shall send a confirmation e-mail or shall forward the User to a web page that specifies the order, which can be printed, also showing the data indicated in the paragraph above.

The Conditions shall not be binding upon the parties in case of failure to fulfil  the  aforesaid  obligations.

The Holder shall modify or  update, in whole or in part, these Conditions. The User  acknowledges that any changes to these Conditions shall apply to the orders sent by the Users after the date of notice of the changes to the Conditions. Thus, the User is invited to examine the Conditions upon every access to the Application and it is advisable to print a copy of the Conditions for future reference.

3.    Registration

In order to use some Application features, Users shall register by providing, in a truthful and exhaustive manner, all the information requested in the relevant registration form and accept, in their entirety, both the privacy policy ( https://barrocoitalia.com/en/privacy-policy/) and these Terms. The User is responsible of keeping login credentials secure.

It shall be understood that under no circumstances the Holder may be responsible for any loss, disclosure, theft or  unauthorised  use  by  third parties,  for  whatever  reason, of  Users  credentials.

4.    Account cancellation and closing

Registered Users can, at any time, stop using the Products and can disable their account or request its cancellation through the Application interface, if possible, or by contacting the Holder at the email address [email protected].

In case of violation by the User of these Terms or the applicable legal provisions, the Holder has the right to suspend or cancel the User’s account at any time and without notice.

5.    Purchases on the Application

Purchases of one or more Products on the Application are permitted both to Users who qualify as Consumers, as well as to Users who do not qualify.

According to Article 3, paragraph I, sub-paragraph a) of Legislative Decree 206/2005 (the “Consumer Code”), Consumers are defined as natural persons who, in the purchase of the Products, act for purposes not related to their entrepreneurial, trading, professional or artisanal activities.

Natural persons may only purchase the Products if they have reached the age of eighteen.

The Holder undertakes to describe and to present the Products sold on the Application to the best of his abilities. Nonetheless, some mistakes, inaccuracies or minor differences between the Application and the actual Product may occur.

In addition, any picture of the Products which may be found on the Application does not constitute a contractual element, but merely provides a visual representation of the Product.

The User expressly confers to the Holder the right to accept, wholly or in part, the order (for example if not all of the ordered Products are available). In this case, the contract will only be completed with regard to the Products which are actually sold.

The Holder has the right to refuse an order:

1. when the Product is not available;
2. when it is denied the authorization to charge the User with the cost of the Product;
3. when, at the time of purchase, the price displayed is obviously incorrect and is recognisable as In such case, the User will be contacted by the Customer Service to be informed of the situation and will be refunded the amount charged.

6.    Prices and payments

The Holder retains the right to change, at any time, the price of the Products and any related shipping charges. It shall be understood that any changes will not apply to contracts already concluded before such modifications.

The selling prices of the Products include VAT, if due; any other tax and/or shipping cost borne by the User will be displayed prior to order confirmation.

The User undertakes to pay the price of the purchased Products in the times and methods indicated in the Application.

Any refund to the User will be promptly credited through one of the payment methods proposed by the Holder and chosen by the User and, in case of exercise of the right of withdrawal, at the latest within 30 days from the date on which the Holder received notice of the withdrawal.

The Application makes use of payment services provided by third-parties and it does not receive nor process any payment details provided by Users (credit card number, name of holder, pin, etc.).

In the event that the above third-party payment services refuse to authorise a payment, the Holder will not be able to provide the Products and may not be held responsible for any delay or failure in their delivery.

7.    Billing

Users who may wish to receive the invoice will be required to provide their billing information. The invoice will be issued according to the information provided by the User, which the latter declares and ensures to be truthful, thus conferring the Holder with the widest indemnity on the matter.

8.    Method of delivery of material Products

A material Product is any good or digital good provided on a tangible medium offered through the Application.

The Products ordered will be delivered to the User, at the address indicated by these indicated, in the manner chosen by the User or indicated in the Application at the time of purchase. Delivery will occur according to the timings specified in the order confirmation.

Upon receipt, the User must check the conformity of the delivered Products with the order; only after this verification will it be necessary to proceed with the signing of the delivery documents, without prejudice to the right to withdrawal.

If an order exceeds the quantity existing in the warehouse, the Holder, through e-mail, will notify the User if the Product are no longer booked or what are the waiting times to obtain it, asking if it intends to confirm the order or less.

The Holder assumes no responsibility for any delay or failure to deliver the Products due to force majeure events, such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and any other event that may prevent, in whole or in part, the performance of the contract within due time.

The Holder shall not be liable towards any party or third parties for damages, losses and costs incurred as a result of a failure to perform the contract for the reasons mentioned above, being the User only entitled to a refund of any price paid.

9.    Right to withdrawal concerning material Products

The User who holds the status of consumer who, for whatever reason, is not satisfied with the purchase of the material Products, has the right to withdraw from the contract without any penalty and obligation to provide a reason, within a period of 14 days after from the day of delivery.

It is agreed that the right to withdrawal is excluded in the following cases: supply of  customized or clearly personalized  packaged  Products;

In order to withdraw from the contract, The User shall contact the Holder at the email address [email protected]. The User will receive instruction on how to return the Product. The sending of the notice may validly be replaced by returning the product was purchased, provided the same terms. The delivery date to the post office or to the forwarder will be valid between the parties.

In case of withdrawal, the Holder will reimburse the payments received by the User, as well as the delivery costs without undue delay and no later than 30 days from the withdrawal notice by the User.

The Holder shall refund the User through the same payment method used by the latter for the online purchase.

The User shall return the Products through a shipping carrier of its own choice and at its own expense, without undue delay and no later than 14 days from the withdrawal notice sent to the Holder.
Customs and Duties can be applied for extra-UE returns, please ask to our Team before placing an order to know if your country is interested by returns restrictions. Tax and Duties are not regulated in any way by our Company and we can’t avoid taxes and duties to be applied on returns.

The User is responsible for the integrity of the Product as long as the good is in his possession and shall take all the appropriate measures to preserve the product and do as much as possible to ensure that the product is returned at its best possible conditions, including the undamaged original packaging, instruction manuals, accessories and any separate item and other component. The Product must not have been handled in ways which are not strictly necessary to establish the nature, characteristics and functioning of the Product.

The Holder will not take into consideration requests for Product return in case the Product returned is malfunctioning due to misuse, negligence, damage or physical alterations, either aesthetic or superficial, tampering or improper maintenance or wear and tear.

The Holder will not take into consideration requests for Refund in case the Product was made with a “Made to Measure/Customize” service – this means that the Product/s was/were made based on client body measurements.

10.     Optional form for enforcing the right of withdrawal

Optionally, the User may withdraw from the Contract by completing the following form, that must be sent at the email address [email protected] before the expiration of the withdrawal period:

I hereby communicate the withdrawal from the purchase contract of the following goods/services

__________

Order number:_______ Order date: _______

Name and surname: _______ Address: ______

E-mail   address associated with the account from which the order was made: ____________________

Date: __________

11.     Guarantee of conformity

All products that fall within the category of “consumer goods” (“beni di consumo”), as governed by Article 128, paragraph 2 of the Consumer Code, sold through the Application are covered by the legal guarantee of conformity provided for in Articles 128-135 of the Consumer Code.

The legal guarantee of conformity is limited to consumers. Therefore, it applies only to Users who have purchased on the Application for purposes unrelated to their possible entrepreneurial, commercial, crafts or professional activity .

To those who purchased on the Application and who are not consumers, the following warranties shall apply: the warranties for defects of the Product sold, the warranty for defects concerning the qualities promised and essential, and the other guarantees provided by the “Codice Civile” (“Civil Code”), as well as the relative terms, disqualifications and restrictions (Article 1490 et seq. Codice Civile).

The lack of conformity noticed within 24 months from the date of purchase of the Product must be reported within 2 months after the date of discovery of the defect.

Unless proven otherwise, it is assumed that any defect noticed within six months of the delivery of the Product already existed on the date of delivery, unless this assumption is incompatible with the nature of the product or the nature of the defect. After the six months period, the user shall prove that the damage has not been caused by an erroneous use or misuse of the Product.

In accordance to Article 130 of the Consumer Code, in the event of a lack of conformity of the Product, the User has the right to have the Product restored to conformity, without any charge. For such purpose, the User can normally choose between the repair of the Product or its replacement. Such right of choice cannot be exercised in case the requested remedy is materially impossible or excessively onerous. In addition, the User has the right to a reasonable price reduction, or termination of the contract, provided

that one of the following occurs: i) the repair and replacement are impossible or excessively expensive; ii) the Holder has failed to repair or replace the Product within a reasonable period of time; iii) the replacement or repair have caused significant inconveniences to the consumer.

Whenever the User intends to make use of the remedies provided by the legal guarantee provided with the Products, the User shall contact the Holder at the email address [email protected]. The Holder shall promptly reply to the communication of the alleged lack of conformity and shall indicate to the User the specific procedure to be followed, taking into account the category of goods relating to the Product, and / or the alleged defect.

12.     Industrial and intellectual property rights

The Holder declares to be the holder and / or licensee of all intellectual property rights related and / or referring to the Application and / or the materials and Contents available on the Application.

These Terms do not grant the User any license to use the Application and / or the individual Contents and

/ or the materials available therein. Any other use or reproduction of the Application or material or content included therein is strictly prohibited.

All trademarks, names and figurative or other signs, trade names, service marks, word marks, trade names, pictures, images, and logos appearing on the Application are and remain the exclusive property of the Holder, or its licensors, and are protected by applicable trademark laws and relevant international treaties.

Any attempt to reproduce the explanatory texts and contents included in the Application, if not authorised, will be considered as a violation of the industrial and intellectual property right of the Holder.

13.     Exclusion of warranty

The Application is provided “as is” and “as available” and the Holder does not provide any express or implied warranty in relation to the Application, nor provides any guarantee that the Application will meet the needs of Users, or that it will work without interruption, free of any error or virus or bug.

The Holder will work to ensure that the Application will be available 24 hours a day without interruptions, but may never be held liable if, for any reason, the Application may not be available and / or not operative at any moment or period in time. Access to the Application may be temporarily suspended and without notice in case of a system failure, maintenance or repair works or for reasons totally beyond the Holder’s control or due to causes of force majeure.

14.     Limitation of Liability

The Holder shall not be responsible towards the User, excepting fraud or gross fault, for disservices or malfunctioning in relation to the internet network, which are not under its control or the control of its sub-suppliers.

The Holder shall not be responsible for damages, losses or costs suffered by the User after the failed execution of the contract for reasons not attributable to the Holder. The User shall only have the right to the reimbursement of the price and accessory charges already paid.

The Holder shall not be responsible for the fraudulent or illicit use by third parties of credit cards, checks and other payment methods, at the moment of the payment of the purchased services, whether the Holder proves the adoption of cautionary measures on the basis of the knowledge and experience available at the time and on the basis of ordinary diligence.

The User agrees to indemnify and hold harmless the Holder (as well as any company or subsidiary, including its representatives, associates, consultants, directors, agents, licensees, partners and employees) from any obligation or responsibility, including any legal expenses incurred for trial defence, that may arise

from damage caused to other Users or third parties, concerning any Content uploaded online, any violation of the law or any terms of the present Terms.

Therefore, the Holder shall not be liable for:

1. any losses that are not direct consequence of a breach of the contract by the Holder;
2. any loss of business opportunity and any other loss, either direct or indirect, which may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of business contracts or relationships, loss of reputation or goodwill, );
3. incorrect or unsuitable use of the Application by Users or third parties;
4. the issuing of false tax documents due to mistaken details provided by the User, the latter having exclusive responsibility for the correct entry of such

Under no circumstances the Holder will be liable for an amount exceeding twice the cost paid by the User.

15.     Force majeure

The Holder shall not be held responsible in case of failure or delayed execution of duties, caused by circumstances which are not under the reasonable control of the Holder due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, events beyond the control, e.g. breakdowns or interruptions to telephone or electrical lines, to the internet and / or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the provision of products, services or third-party applications. The fulfilment of the duties by the Holder shall be suspended for during the aforesaid events.

The Holder shall implement any action within its power to identify the solutions that would allow the fulfilment of its duties regardless of the continuation of the force majeure events.

16.     Link to third party websites

The Application may contain links to third party websites. The Holder has no power over these websites and therefore is not, in any way, responsible for their contents.

Some of these links may relate to websites of third parties that provide services through the Application. In these cases, the individual services will be regulated by the general terms for the use of the website and services provided by such third parties, in respect of which the Holder assumes no responsibility.

17.     Waiver

No waiver by either parties to an article of the present Terms shall be effective unless it is expressly stated to constitute a waiver and is communicated in writing.

18.     Severability

If any of the provisions contained herein shall result unlawful or invalid, it will not be considered any more as part of the Terms, without affecting the enforceability of the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

19.     Privacy

The protection and processing of personal data will be pursued in accordance with the Privacy Policy, which can be found on the following page https://barrocoitalia.com/en/privacy-policy/

20.     Governing Law and Place of Jurisdiction

These Terms and any dispute concerning the interpretation, performance, validity of this contract shall be

submitted to the exclusive jurisdiction of the Court where the Holder has its registered office.

If the User is a consumer as defined under Article 3 of the Consumer Code, the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State, has mandatory territorial jurisdiction, with no prejudice to the consumer User’s entitlement to bring proceedings in courts other than the “place of jurisdiction of the consumer” pursuant to Article 63 of the Consumer Code, in charge for the area according to one of the criteria set out in Articles 18, 19 and 20 of the “Codice Processuale Civile” (“Civil Procedure Code”).

21.     Online dispute resolution for consumers

Any Consumer who resides in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by Consumers to solve, via a non-judicial route, any dispute relating to and / or arising from contracts of sale of goods and services entered into online. As a result, Consumers may use the aforementioned platform for the resolution of any dispute arising from the online contract entered into with the Holder. The platform is available at the following link: http://ec.europa.eu/consumers/odr/

Date 01/04/2021

This page will describe management of our web site as regards processing the personal data of users that visit barrocoitalia.com. Please read this Policy carefully.
This information is provided – also in pursuance of Section 13 of Legislative Decree no. 196/2003 –  to any entity having to do with the web-based services that are made available by Barròco via electronic networks as from the following address: www.barrocoitalia.com which corresponds to the home page of our official web site.
The information provided only applies to our web site and does not concern any web sites that may be visited by an user via external links.
The information provided is also based on the guidelines contained in Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European data protection authorities within the Working Party set up under Article 29 of European Directive 95/46/EC in order to lay down minimum requirements for the collection of personal data online – especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users visiting web pages for whatever purpose.
The above Recommendation as well as a summary of its purposes can be found in another section of this site.

Data Controller
Visiting this site may result into the processing of data concerning identified or identifiable persons.
The data controller is Barròco S.r.l.(C.F. 09900070963), with registered office in Milan (Italy), Via Barbavara, 9 – 20144.

Place Where Data Is Processed
The processing operations related to the web-based services that are made available via this website are carried out at the aforementioned office Barròco exclusively by its technical staff in charge of said processing, or else by persons tasked with such maintenance activities as may be necessary from time to time. No data resulting from web-based services is either communicated or disseminated.
Any personal data that is provided by users requesting to be sent information materials such as bulletins, CD-ROMs, newsletters, annual reports, answers to questions, decisions and sundry provisions, etc. is only used to provide the service and/or discharge the tasks requested and is disclosed to third parties only if this is necessary for the said purposes.

Third parties
Data processing is arranged only by the company employees, partners or representatives for occasional maintenance. No data coming from web services is communicated or spread to any third party. The voluntarily personal data given by users is solely used for the accomplishment of the required service and is not communicated to any third party unless the data has to be communicated by law or is strictly necessary for the accomplishment of requests.

Categories of Processed Data

Navigation Data
The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.
Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.
This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment.
These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.

Data required for user registration
To complete online registration at Barròco S.r.l. website (www.barrocoitalia.com), and take advantage of the services provided by the Company, you have to give us a set of necessary data (name, surname, email address, password).
These data will be used only for purposes related to, connected and/or functional to the services requested by you, and in particular to fulfil every obligation imposed by laws or regulations.
The processing of your personal data for the purposes mentioned above is essential for the proper and complete fulfilment by Barròco S.r.l., its obligations under the Product purchase agreement.
The refusal to provide such personal data makes it impossible to refine the purchase agreement.

Data provided voluntarily by users visitors
Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s) which might be used for other activities (marketing, newsletters, etc.) by the data controller.

Photo submitted voluntarily by visitors Users
Barròco reserves the right to publish the photos posted on the site by visitors, in the manner expressly provided for by the Site. This submission is optional and involves awareness and acceptance by the visitor that these photos will be selected by the staff of Barròco to be published. For this reason, posting your photos on the site does not give right to any financial reward. If the picture was to portray third parties in addition to the one who sent the photo, send it is the equivalent to a statement by the person who sent the photo to have obtained the prior consent of the publication of the picture from the subjects portrayed. Therefore Barròco does not assume any responsibility in case the photos are published without consent. The sender the photo will indemnify and hold harmless Barròco respect to requests from individuals portrayed in the photo.

Community
Barròco reserves the right to publish on the website the comments posted by registered users on the matters stated in the section called My Barròco (“Community / Forum”).

Cookies
Our website uses cookies for improving customers experience. Further information can be found to the section Cookies Policy.

Optional Data Provision
Subject to the specifications made with regard to navigation data, users are free to provide the personal data either to be entered in the application forms submitted to the Office or referred to in contacting the Office to request delivery of information materials and other communications.
Failure to provide such data may entail the failure to be provided with the items requested.
For completeness’ sake, it should be pointed out that in some cases – which are not the subject of the standard management of this website – our Authority may request information pursuant to Section 157(1) of Legislative Decree no. 196/2003 with a view to supervising the processing of personal data. In these cases it is mandatory to comply under penalty of administrative penalties.

Processing Arrangements
Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected.
Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorization.

Data Subjects’ Rights
Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).
The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

Links to other websites
Our site contains links to other websites that may have no connection with us.
Barròco does not control or monitor such websites and their content. Barròco cannot be held responsible for the content of such sites and the rules adopted by them, even with respect to your privacy and personal data processing during its navigation operations. Please, pay attention, when you link to these sites through links provided on our website and read their terms of use and privacy policy. Our Privacy Policy does not apply to third party websites. Our site provides links to other websites exclusively to make our users’ researches and navigation easier, and to facilitate the hyperlink to other sites on the Internet. Enabling those links do not imply any recommendation or report by Barròco for accessing and browsing these sites, nor any guarantee about their contents, services or goods.
To be aware of your rights and always be updated on the legislation regarding the protection of personal data, we recommend you to visit the website of the “Garante per la protezione dei dati personali “at www.garanteprivacy.it.
We inform you that you will be able to exercise these rights, according to the provisions of the Privacy Code, addressing a specific request to the data controller, Barròco S.r.l., as the legal representative.

Formula Of Consent
Having read the information pursuant to Art. 13 of Legislative Decree no. 196/2003, and being ware of the rights recognized by art. 7, I agree to the processing of personal data in accordance with this information.
We assure that the processing of your personal data for the purposes mentioned above is essential for the proper and complete fulfilment to Barròco obligations under the purchase agreement. Any refusal to provide personal data makes it impossible to conclude the purchase agreement.
I agree to receive from Barròco S.r.l. and by its trading partners commercial e-mails, promotional and informative communications, related to new products or services developed, marketed or promoted by Barròco S.r.l. The lack of consensus with the aforesaid notification does not affect the execution of the purchase agreement of the Product.

We respond to all requests through email within 24 hours. Anyway for problems with in progress orders, you can send an email to [email protected] by entering the order number in the subject line. We will make sure to reply back as soon as possible.

Customer Service:

Email: [email protected]

PR & Media Relation:

Email: [email protected]

Affiliates:

Email: [email protected]